Manager - Client Management & Client Services Support
Job Description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The role ensures all engagements are planned and delivered in a structured and consistent manner, while supporting broader efforts to standardize processes and improve coordination across the Client Services function.
Job Requirements:
On-Site Engagement Support
• Provide support during client visits, managing coordination across all components
• Oversee day-of logistics, timing, and execution to ensure smooth delivery
• Address issues in real time and maintain alignment across teams
Logistics Execution
• Coordinate planning and execution of logistics for client engagements
• Ensure readiness across facilities, scheduling, access, and coordination teams
• Utilize structured tools such as run sheets, trackers, and checklists
Standardization & Process Application
• Execute against established engagement playbooks and tools
• Ensure consistency in planning and execution across sites
• Identify gaps and contribute to process improvements
Cross-Functional Coordination
• Align with Client Services, Operations, Facilities, IT, HR, and site teams
• Ensure clarity of timelines, responsibilities, and deliverables
• Maintain strong coordination across all stakeholders
Broader Client Services Support
• Support planning, coordination, and reporting across CS initiatives
• Contribute to improving workflows and tools
• Provide support across regions as needed
Performance & Continuous Improvement
• Monitor execution quality and consistency
• Capture feedback and support refinement of processes
• Identify opportunities to improve coordination effectiveness
Qualifications:
• 5–8 years in coordination, client services support, or similar roles
• Strong attention to detail and organizational capability
• Ability to manage multiple priorities in a fast-paced environment
• Strong stakeholder coordination and communication skills
• Experience in multi-site environments preferred
• Hospitality, events, or client-facing coordination experience preferred
• Exceptional written and verbal communication, including pubic speaking
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.