Senior Manager - Client Engagement & Client Services Support

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Senior Manager - Client Engagement & Client Services Support is responsible for leading the planning, coordination, and execution of logistics for client-facing engagements, including providing on-site support for client visits and executive engagements across Philippines sites.

This role also drives the development and scaling of standardized processes, tools, and playbooks to ensure consistency, efficiency, and repeatability across the Client Services function globally.

Key Responsibilities:

On-Site Engagement Support

• Provide on-site coordination and support during client visits and executive engagements
• Manage day-of execution including meeting flow, timing, and coordination across teams
• Serve as the central point of contact on-site to ensure smooth delivery and real-time issue resolution

Logistics Leadership

• Oversee end-to-end planning and coordination of logistics for client engagements
• Ensure full site readiness across facilities, scheduling, access, materials, and supporting teams
• Implement structured planning tools such as run sheets, trackers, and checklists

Standardization & Process Leadership

• Lead development of engagement playbooks, templates, and coordination frameworks
• Refine standards for planning, readiness, and execution across client-facing engagements
• Drive consistency across regions by reducing variability in execution
• Build scalable tools and processes to strengthen coordination across the CS team

Cross-Functional Alignment

• Partner with Client Services, Operations, Facilities, IT, HR, and site leadership
• Establish clear ownership, timelines, and expectations across all stakeholders

Broader Client Services Support

• Support improvements in coordination models, workflows, and engagement planning
• Contribute to global initiatives focused on consistency and efficiency
• Provide guidance across regions as needed

Performance & Continuous Improvement

• Establish tracking and reporting for engagement readiness and execution
• Identify systemic gaps and lead improvements to processes and tools
• Reduce last-minute escalations through stronger planning and coordination

Qualifications:

• 6-10 years in program coordination, client services support, or similar roles
• Strong experience developing processes and standardized frameworks
• Proven ability to lead cross-functional coordination
• Strong attention to detail and structured execution approach
• Experience working across multiple sites or regions preferred
• Hospitality, events, or high-touch coordination experience preferred

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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.