Access Management Analyst

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Job Title: Access Management Analyst

Department: IT

Reports To:  Manager, Identity and Access Management

Receives Direction From: Manager, Identity and Access Management

Direct Reports: None

Entity: Access Clinical Partners, LLC dba GoHealth Urgent Care

FLSA Status: Exempt

Work Location: Remote

Job Code: 711026

Job Summary

The Access Management Analyst is responsible for managing user access and security within the Epic, eCW - electronic health record (EHR) system and across enterprise applications. This role ensures that access is provisioned appropriately based on job roles, regulatory requirements, and organizational policies. The Access Management Analyst will collaborate with Teams across the Company such as urgent care center teams, Operations, People, EMR, Finance and IT to maintain a secure and efficient identity and access management (IAM) framework, supporting multi-market onboarding and application-specific IAM needs. 

Qualifications

Education Required:

• Bachelor’s degree or equivalent experience.

Licenses/Certifications Required:

• None

Work Experience Required:

• 3+ years in Identity & Access Management (IAM) within an enterprise IT environment.
• 1+ years of EPIC user security and provisioning.
• 1+ years of EMR experience.

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• 3+ years of EPIC user security and provisioning.
• Epic Security certification or proficiency in Epic security tools (e.g., User Templates, Role Editor, EMP, SER).
• Certified in CompTIA+

Knowledge, Skills, and Abilities

• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Experience conducting security baselines, platform health/performance monitoring, and risk reviews for IAM controls.
• Strong working experience with Epic modules, IAM tools including automation tools for IAM tasks and identity concepts.
• Strong understanding of healthcare compliance standards.
• Excellent analytical, problem-solving, and communication skills.
• Knowledge of ITIL practices and service management tools (e.g., ServiceNow, Zendesk).
• Project management or change management experience in a healthcare IT environment.
• Ability to lead cross-functional projects and mentor junior analysts.
• Strong ability to adapt to changing needs in a fast-paced, evolving environment.
• Strong organizational and Standard Operating Procedure (SOP) documentation skills.
• Ability to work independently and in a team with strong collaboration skills.

Essential Duties and Responsibilities

Lifecycle & Role Engineering 

• Provision and deprovision user access to Epic, eCW, and enterprise applications based on role, department, and market. 
• Perform role mining and engineering to optimize RBAC (Role-Based Access Control) and ABAC (Attribute-Based Access Control) models. 
• Design and enforce advanced security policies aligned with Zero Trust principles. 
• Lead integration of IAM with HRIS and ERP systems for automated identity lifecycle management. 

Epic Security & Strategic IAM Support 

• Configure and maintain Epic user security templates, roles, and profiles. 
• Serve as IAM lead for Epic upgrade projects and cross-functional initiatives. 
• Manage IAM-related deliverables in enterprise projects, including timelines and resource planning. 
• Troubleshoot complex access issues and perform root cause analysis for Epic and application-specific IAM incidents. 

Multi-Market Onboarding Coordination 

• Coordinate onboarding workflows across multiple markets and business units. 
• Customize provisioning templates and workflows to meet compliance and operational requirements. 
• Track and report onboarding metrics and SLA adherence for executive dashboards. 

Compliance & Risk Management 

• Lead internal and external audit support for IAM controls under HIPAA, SOX, GDPR. 
• Develop compliance dashboards and reporting for leadership. 
• Conduct risk assessments and recommend mitigation strategies for IAM vulnerabilities. 

IAM Tools & Automation 

• Support IAM automation initiatives and integration with Okta, SailPoint, Entra and/or other identity providers. 
• Develop and maintain scripts or workflows to streamline repetitive IAM tasks. 
• Monitor IAM system health and performance. 

Documentation & Knowledge Management 

• Maintain up-to-date documentation for Epic security policies, IAM processes, and onboarding procedures. 
• Provide training and guidance to end users and internal teams on IAM best practices. 
• Create and update knowledge base articles for internal teams and end users. 
• Maintain version control of workflows, issue/risk logs, and decision trackers. 

Collaboration & Communication 

• Collaborate with People Team, Compliance, Security, and Application teams to ensure accurate and secure access provisioning. 
• Participate in Epic upgrade cycles, testing, and validation of security settings. 

GoHealth Core Values

GoHealth’s Core Values, listed below, are essential functions of this position:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Physical Requirements

• Office Environment: Tasks may be conducted within a climate-controlled office setting.
• Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.
• Travel: Travel may be required, including travel between Company locations and out-of-town destinations as needed.
• Safety Equipment: May require the use of safety equipment for infection prevention.

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Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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