Summary
 

Processes written requests, manages logs supporting written requests and provides telephone support for first level calls. Assists team members with work functions.

Description
 

Location

This position is full time (40 hours/week) Monday-Friday 8am-5pm onsite in Columbia, SC.

What You Will Do:

• Provides telephone support and information via the info call tracking system, managing one or more customer service logs

• Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes

• Maintains expedient and accurate service levels in filling requests for EDI products and servicesSupports in set-up of electronic transactions, software, electronic remittances, and support of submitter testing certification

• Oversees written and electronic requests relating to EDI

• Prepares material for monthly audits and provides support in the audit process

• Processes requests/responses received from other areas

To Qualify for This Position, You Will Need:

• Required Education: Associate's in a job related field OR 2 years job related work experience

• Required Skills and abilities: Good organizational, judgment, customer service, and both verbal and written communication skills. Good spelling, punctuation, and grammar skills. Basic math and computer skills. Basic understanding of data analysis concepts. Ability to handle confidential or sensitive information with discretion. Microsoft Office

We Prefer You Have:

• Preferred Work Experience: 1 year of exposure to EDI concepts

• Preferred Skills and Abilities: Good analytical skills

What We Can Do for You:

• 401(k) retirement savings plan with company match.

• Subsidized health plans and free vision coverage.

• Life insurance.

• Paid annual leave – the longer you work here, the more you earn.

• Nine paid holidays.

• On-site cafeterias and fitness centers in major locations.

• Wellness programs and healthy lifestyle premium discount.

• Tuition assistance.

• Service recognition.

• Incentive Plan.

• Merit Plan.

• Continuing education funds for additional certifications and certification renewal.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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