Director, Business Operations

Company description Mars United℠ Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday

Our worldwide capabilities coalesce into four key disciplines — Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy — that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem

These disciplines are powered by our industry-leading technology platform, Marilyn®, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results

Learn more at https://www.marsunited.com/

Overview Mars United Commerce is seeking a Director, Business Operations

This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards

Supports the Lead and team by managing scoping, client finances, and establishing processes and ways of working to consistently deliver a best-in-class product and service

Key Job Responsibilities: Business Management Financials Client Liaison Training Performance Expectations: Own financial stewardship for the business, encompassing budget governance, reconciliation, revenue recognition, invoicing, compliance, spend reporting, process automation, and strategic financial partnership across agency and client stakeholders

Business Management & Client Engagement Serve as the primary financial liaison for client, supporting conversations related to reconciliation, invoicing, fiscal stewardship, and budget management

Deliver clear, proactive financial readouts that provide visibility into spend, forecasts, accruals, financial risks, and funding utilization

Build credibility and trust with client finance and marketing stakeholders through consistent financial transparency, ongoing communication and strategic recommendations

Partner with account leadership to ensure financial decisions support both client objectives and agency profitability

Proactively identify and communicate budget variances, financial implications, and reconciliation outcomes to both client and internal stakeholders

Financials Provide monthly financial updates, with clear visibility into fiscal budget status, timing, risks, and required next steps

Ensure financial accuracy, compliance, and transparency across all client-related work associated with the fiscal budget, including aggregation of retailer plans, reconciliation, and financial changes in partnership with the balance of team

Manage compliance across quarterly reconciliation, client status reports, weekly finance meetings and related account financial processes

Own revenue recognition, invoicing accuracy, accruals, and reconciliation tied to the account

Maintain audit-ready documentation, consistent financial records, and strong internal controls across the account

Serve as the escalation point for discrepancies between delivery, billing, and client expectations, ensuring timely resolution and cross-functional alignment

Ensure alignment between clients fiscal calendar, agency financial reporting, delivery timelines, and vendor PO / client PO accuracy

Optimize funding and utilization based on monthly reports, reconciliations, scope movement, and approved budget changes

Review performance data to measure productivity, goal achievement, and areas needing improvement

Process Optimization & Ways of Working Own ongoing evaluation and optimization of business and financial operations processes, reporting routines, and ways of working to improve consistency, accuracy, efficiency, and overall team effectiveness

Partner with Data Governance team to identify opportunities to streamline workflows, reduce manual effort, strengthen financial and operational reporting, and improve cross-functional alignment across internal and client-facing teams

Develop, document, and socialize improved processes, templates, and best practices that support scalable operations and a consistent delivery model across the account

Skill Sets Required: Bachelor’s degree in advertising, marketing, business or related field 8+ Years of Finance or Operations experience, agency experience preferred Interest in the Financial/Business Operations discipline Experience in retail is a plus Proficiency in Word, Excel and PowerPoint Ability to manage time, adhere to strict timelines, multitask and work well under pressure Ability to partner with Client Operations, Data Governance, Client Finance and Procurement Ability to lead and drive alignment across teams and seniority levels Proactive nature in the seeking of work/responsibility Dependability in execution of work and as member of assigned team Enthusiastic, solution-oriented attitude in accepting work/new challenges Desire to learn all aspects of the assigned client scope of work and tactics Effective interpersonal skills working well across functions Conscientious work ethic Additional information The Power of One starts with our people

To do powerful things, we offer powerful resources

Our best-in-class wellness and benefits offerings include: Paid Family Care for parents and caregivers for 12 weeks or more Monetary assistance and support for Adoption, Surrogacy and Fertility Monetary assistance and support for pet adoption Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance Tuition Assistance Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more Matching Gifts programs Flexible working arrangements ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) Business Resource Groups that support multiple affinities and alliances The benefits offerings listed are available to eligible U.S

Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents

We also offer medical and voluntary benefits to our freelancers and temporary employees

Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance

You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits

You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period

Mars United℠ Commerce is an Equal Opportunity Employer

Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]

All your information will be kept confidential according to EEO guidelines

Compensation Range: USD $121,315.00 - USD $157,700.00/Annually

This is the pay range the Company believes it will pay for this position at the time of this posting

Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time

Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met

Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met

For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off

The Company anticipates the application deadline for this job posting will be 8/21/2026.