Unit Secretary - Oncology (Inpatient)

The Impact You Can Make

Attention all secretarial professionals! Do you have a passion for providing excellent customer service in a dynamic work environment? If so, Glens Falls Hospital has an opportunity for you! has a great opportunity for you! In this role, you will take ownership of responding to provider/customer needs encompassing communicative, receptionist, computer, and secretarial services. As the Unit Secretary, you will have the opportunity to work with team leaders and subject matter experts to provide outstanding administrative support in one of our active medical-surgical units. If you are looking to advance your administrative career in healthcare, this opportunity is for you!

Team Impact

The Unit Secretary is responsible and accountable to assist in the overall functioning of the unit in response to provider/customer needs encompassing communicative, receptionist, computer and secretarial services. These functions include, but are not limited to, assisting with medical records, admissions, transfers, discharge/death, transcribing selected physician orders, supplies & equipment, and unit records. 

How You Will Fulfill Your Potential

Responsibilities

Communication:

• Establish and maintain effective interpersonal skills within the care delivery team

• Answer phone/intercom in a polite, friendly, respectful, manner and relay messages to appropriate resources in a timely helpful manner

• Use appropriate communication and negotiation skills in interactions with others

• Addresses conflicts as soon as possible with immediately involved parties; and escalating as necessary

• Provide general support for team responsibilities encompassing maintenance of a safe environment, problem identification, conflict, resolution skills, cooperation, commitment, and appropriate utilization of resources

• Demonstrate responsibility and dependability by adhering to assigned work schedule

   

Clerical Support:

• Utilize Computer Information System according to established standard for position and unit

• Assist with Order Entry

• Perform clerical duties in support of the admission/discharge/transfer/death process

• Keeps medical record in order

• Transcribe selected physician orders encompassing tests, treatments, consults, medications, permits

• Prepares related requisitions and notify appropriate departments and agencies

• Maintain and keeps current files, and assist with the management of bulletin communication boards

• Order supplies/equipment for service

• Arrange for repair and replacement of facilities and equipment as needed and keep related records

• Arrange for escort services of patients, specimens, supplies, equipment, and other items between unit and other areas of the hospital

Professional Growth:

• Maintain knowledge and skills through self-development and participation in unit and department in-services and staff meetings on a regular basis

• Identify learning needs through self/peer/Director evaluation and pursue education/support to meet identified needs

• Participate in annual mandated programs

• Maintain competencies both hospital-wide and unit specific

Qualifications/Experience

Education/Accredited Programs

• Minimum of high school diploma or GED required

• Successful completion of an AAS in health administration, business, finance, or related field preferred

Experience

• 1 year of healthcare office experience preferred

• Experience providing patient care at any level highly preferred

• Foundational knowledge of medical terminology preferred

Skills/Abilities

• Ability to prioritize effectively

• Ability to communicate effectively, verbally and in writing, with other nursing personnel, patients, physicians, and the public

• Ability to stay highly organized in a fast-paced work environment 

• Basic math skills required

• Basic computer literacy skills required

Salary Range

The expected base rate for this Glens Falls, New York, United States-based position is $17.25 to $24.00 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.