Casual Turndown Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

Four Seasons Hotel London at Tower Bridge is looking for a Turndown Attendant to join our team on a casual basis! 

The role:

As a Turndown Attendant, you play a key role in preparing guest rooms for the evening. Your focus is on presentation, comfort, and atmosphere, ensuring each room feels welcoming, restful, and impeccably finished for the night ahead.

Working as part of a supportive and professional team, you will contribute to a calm and seamless guest experience during evening operations.

What You Will Do:

• Clean and service guest rooms to the highest Four Seasons standards, including beds, bathrooms, floors, and amenities
• Carry out evening turndown service in guest rooms to Four Seasons standards
• Refresh beds, lighting, curtains, amenities, and room presentation
• Replenish towels, water, and guest amenities as required
• Maintain privacy, discretion, and professionalism when interacting with guests
• Report maintenance issues or lost property accurately and promptly
• Keep housekeeping areas and trolleys clean and organised
• Work collaboratively with Housekeeping colleagues and other hotel departments
• Uphold Four Seasons values and service excellence at all times

What you bring:

• Previous housekeeping experience is welcomed but not essential, as full training is provided
• Pride in attention to detail and personal standards
• A positive, reliable, and service focused attitude
• Ability to work efficiently both independently and as part of a team
• Flexibility to work a rota including weekends and public holidays
• Right to Work in the UK

What we offer

• £13.12 per hour plus service charge entitlement based on hours worked
• Flexible casual shifts within a luxury hospitality environment
• Training and development within the Four Seasons brand
• Complimentary meals while on duty at Pepys Cellar, our staff cafeteria
• Free uniform and professional dry cleaning
• Access to Wagestream for greater pay flexibility
• Annual team events and regular social, charitable, and sporting activities
• Please note that benefits may vary for casual roles.

We look forward to receiving your application!