Job Description
Commercial Credit Specialist handles inbound and outbound campaigns with a dynamic volume of calls with Card Members and Program Administrators to provide financial advice on current and past due scenarios, using persuasive communication and negotiation skills and working to resolve the status of each case presented in corporate accounts, balancing collection efforts while delivering an extraordinary customer service.
- Provide financial advice to corporate accounts
- Contact customers with overdue accounts, negotiate to collect it
- Resolve customer issues and complaints
- Manage reports and progress
Excellent persuasion and negotiation skills
Proven problem solving and decision making
Analytical skills
Excellent writing and verbal communication skills.
Ability to work in a dynamic and changing work environment.
Proficiency in MS Office
Bi-Lingual (English/Spanish)
Proactivity
Personal Accountability
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.