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Job Description
Position Description
Tenna is hiring a Customer Success Operations Manager to support the scaling of our Customer Success and Professional Services teams. This is a cross-functional, high-impact role responsible for designing and standardizing the processes, workflows, and playbooks that drive consistency and efficiency across our customer-facing teams. You will track and analyze the metrics that matter including customer health scores, retention rates, NPS, and time-to-value and translate that data into clear actionable strategies for leadership. You will own and optimize the technology stack that powers our CS team including CRM tools and platform integrations and ensure every team member is trained and equipped to use them effectively. As our customer base continues to grow you will proactively identify operational bottlenecks, support capacity planning, and continuously improve the systems that keep our teams efficient and our customers successful. This role sits at the intersection of data, process, and people and is ideal for someone who has operated and improved CS operations in a fast-growing SaaS environment and knows what it takes to support a scaling organization without sacrificing customer experience. If you are someone who thrives on process, moves with urgency, and takes pride in building the operational foundation that allows great teams to do their best work, this might be the perfect role for you.
Why Tenna?
At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now!
Position Description
Tenna is hiring a Customer Success Operations Manager to support the scaling of our Customer Success and Professional Services teams. This is a cross-functional, high-impact role responsible for designing and standardizing the processes, workflows, and playbooks that drive consistency and efficiency across our customer-facing teams. You will track and analyze the metrics that matter including customer health scores, retention rates, NPS, and time-to-value and translate that data into clear actionable strategies for leadership. You will own and optimize the technology stack that powers our CS team including CRM tools and platform integrations and ensure every team member is trained and equipped to use them effectively. As our customer base continues to grow you will proactively identify operational bottlenecks, support capacity planning, and continuously improve the systems that keep our teams efficient and our customers successful. This role sits at the intersection of data, process, and people and is ideal for someone who has operated and improved CS operations in a fast-growing SaaS environment and knows what it takes to support a scaling organization without sacrificing customer experience. If you are someone who thrives on process, moves with urgency, and takes pride in building the operational foundation that allows great teams to do their best work, this might be the perfect role for you.
Why Tenna?
At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now!
As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.