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Job Description
Job Summary
The Field Support Technician reports directly to the Technology Operations Manager or Service Manager and is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on machine systems and technical customer training. The Field Support Technician is responsible for the professional installation and commissioning of 2D and 3D machine control systems and telematics on all machine types. The Field Support Technician is responsible for delivering quality technical assistance in a timely manner. Customer satisfaction is the key component of the Field Support Technician's success.
Responsibilities:
- Primary resource in providing on machine installation, repair, and maintenance on construction. Heavy Civil Construction technology at the customer's site or shop setting.
- Provides on-site troubleshooting as requested by the sales and technical support organizations
- Ensures that installation and other work necessary is completed on time.
- Documents and reports field activities as well as being pro-active in creating process improvements
- Ensures the operational quality of the system by documenting post-installation tests
- Drives revenue based upon performance of services for construction machine customers