Customer Support Operations Consultant (Immediate Start / Minimum 3 months)
Job Description
About Simbe
Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, our Customer Experience team is adding operational support capacity to help maintain fast, consistent, high-quality service for our customers.
We are looking for a Customer Support Operations Consultant who can jump in quickly to support day-to-day customer support workflows, execute ticket-based operational tasks, and help ensure customer requests are handled with clarity, accuracy, and speed.Role Overview
The Customer Support Operations Consultant will support Simbe’s Customer Support team by helping manage and resolve customer support tickets, coordinate follow-up across internal teams, and maintain clear documentation throughout the support lifecycle.
This person will partner closely with our internal Customer Support lead and cross-functional teams including Robot Operations, Deployment, Fleet/Hardware, and Engineering.
This is a hands-on operational role. The ideal person is organized, detail-oriented, comfortable working in ticketing systems, and able to follow defined workflows while using good judgment to escalate issues when something is unclear, urgent, or outside the documented process.
The role is focused on steady-state customer support for existing customers, including customer support tickets, customer-requested updates, schedule changes, map-related requests, issue follow-up, and coordination across internal teams.About Simbe
Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, our Customer Experience team is adding operational support capacity to help maintain fast, consistent, high-quality service for our customers.
We are looking for a Customer Support Operations Consultant who can jump in quickly to support day-to-day customer support workflows, execute ticket-based operational tasks, and help ensure customer requests are handled with clarity, accuracy, and speed.Role Overview
The Customer Support Operations Consultant will support Simbe’s Customer Support team by helping manage and resolve customer support tickets, coordinate follow-up across internal teams, and maintain clear documentation throughout the support lifecycle.
This person will partner closely with our internal Customer Support lead and cross-functional teams including Robot Operations, Deployment, Fleet/Hardware, and Engineering.
This is a hands-on operational role. The ideal person is organized, detail-oriented, comfortable working in ticketing systems, and able to follow defined workflows while using good judgment to escalate issues when something is unclear, urgent, or outside the documented process.
The role is focused on steady-state customer support for existing customers, including customer support tickets, customer-requested updates, schedule changes, map-related requests, issue follow-up, and coordination across internal teams.