Back to jobsHorseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.
Job Description
Specifically supervise the operation of an assigned number of tables.
- Specifically supervise the operation of an assigned number of tables.
- Ensure fills/credits are handled according to policy.
- Promote positive guest relations.
- Assist in answering questions or resolving disputes.
- Knowledge of the Casino Control Act and attendant regulations as well as the Horseshoe's internal controls, policies, and procedures.
- Promote the following within the department and among all associates.
- Create an atmosphere of fun for all casino guests.
- Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times.
- Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.
- Retain associates through personal involvement in associate training and development.
- Promote outstanding guest relations.
- Support and maintain Horseshoe courtesy guidelines.
- Perform other duties as assigned.
- Directly supervises an assigned number of dealers.
- Thorough knowledge of game supervision and casino rules, procedures, and regulations
- Minimum of 1 year experience as a Dealer required, previous supervisory experience is preferred.
- Ability to obtain the appropriate work authorization per gaming regulations required.
- Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
- Must be able to stand for the majority of assigned shift.