Manager, Agentic Commerce - Strategy and Insights

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

Our solutions deliver value to American Express’ Card Members, acquirers, and partners across the globe through both proprietary and third-party capabilities, facilitating secure and seamless transactions between issuers, acquirers, and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on this by setting the vision and strategy for the Network, anchoring our priorities to enterprise objectives, and developing and managing a portfolio of products. We maintain a strong customer focus, consider competitive and regulatory dynamics, and apply an end-to-end product management approach across strategy, roadmaps, scaling plans, and performance metrics. We lead the end-to-end process, manage the partner lifecycle, and drive industry intelligence and engagement through key governing bodies.

The Agentic Commerce Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.

The Manager, Strategy & Insights will support analytical and strategic efforts for Agentic Commerce Solutions. Reporting to the Director, Agentic Commerce Solutions, this colleague will contribute to research, analysis, and insight development to help inform product strategy, partner decisions, and overall business direction.

• Support analysis of market trends, competitive dynamics, and emerging industry developments
• Support analysis and coordination of strategic partnerships by gathering inputs, conducting research, and assisting in partner evaluations
• Conduct research and develop insights to inform Agentic Commerce strategy and roadmap decisions
• Assist in building business cases, including data gathering, analysis, and supporting materials
• Support partner evaluations by compiling relevant data, market context, and strategic considerations
• Partner with cross-functional teams (e.g., Product, GTM, Risk, Finance) to support analysis and insight development
• Contribute to the creation of presentations, reports, and internal communications
• Support tracking and reporting of key performance metrics and business outcomes
• Help identify risks, opportunities, and areas for further analysis
• Stay informed on industry trends and developments within payments and digital commerce

• 4+ years of experience in strategy, partnerships, consulting, analytics, or related roles
• Exposure to or experience supporting strategic partnerships, including research, analysis, or cross-functional coordination
• Strong analytical and problem-solving skills
• Experience working with data to generate insights and support decision-making
• Ability to structure analyses and communicate findings clearly
• Strong attention to detail and organizational skills
• Effective communication and collaboration skills
• Experience in payments, financial services, or digital commerce
• Familiarity with market research, competitive analysis, or business case development
• Interest in emerging technologies and new commerce models
• This role is suited for an analytically driven professional who is building strong problem-solving and communication skills. The ideal candidate is curious, detail-oriented, and eager to learn, with the ability to contribute effectively within a collaborative team environment.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.