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Job Description
The Role: We are looking for driven, innovative Implementation Consultants to implement and optimize Calculo , Educe’s leading CPE compliance software . The Implementation Consultant is responsible for requirements analysis, business process mapping, training, solution design , and ongoing operations of Educ e software products . You will work closely with Educe clients to help them transition to a new cloud-based software application , helping them optimize the return on their technology investment. You will serve as the liaison between the client business teams and the technical resources assigned to the project , helping clients align with industry best practices and regulatory requirements . You will be responsible for story writing, system configuration , testing , and training , ensuring a seamless client experience. Strong attention to detail, problem-solving skills, and customer engagement are essential to ensuring client success. The Responsibilities: The position involves working closely with clients and colleagues to do the following: Analyze and document design specifications for the application. Implement application design by working closely with both the client and Educe technical team. Lead client onboarding sessions, system configurations, and validating client requirements. Lead client virtual demonstrations and walkthroughs of the application. Document user stories, ensuring clear and detailed requirements for Educe technical build team. Create and maintain client-specific documentation, including configuration guides and training materials. Assist in user acceptance testing (UAT) efforts, troubleshooting product issues as they apply to the client’s business. Participate in end-user training by providing both product expertise and insight on the client's business processes and solution design. Additionally, the position involves helping to develop and improve the Educe internal infrastructure as a whole and contributing to organizational objectives.