Front Office - Overnight Manager

Responsibilities: Ensure all overnight shift checklist items are completed in a timely manner. Work closely with the Finance department to ensure is necessary requirements for rolling date and reporting are satisfied. Provide training as needed to associates.  Maintain a positive working environment for all overnight associates. Communicate with all department managers consistently and report overnight occurrences and opportunities.  Work with all overnight departments to ensure proper communication and resolution to opportunities. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with all hotel computer systems for training maintenance and troubleshooting as needed. Set the house up for success. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. Prepare all reports for the new day and distribute as needed. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Qualifications: Some College Must have two years of previous customer service experience Must have at least 2 years of supervisory or management experience Hotel Front office experience preferred Must be able to work a variety of shifts, including weekends and holidays Must be professional and have excellent communication skills Must have a strong guest service background Must be computer literate Ability to multi-task and problem solver