Associate Product Owner

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE The Associate Product Owner is responsible for maximizing the business value of Messaging tools and products. The Associate Product Owner has a strong technical and operational understanding of Messaging products and, as this is primarily an ‘internal facing’ role, they work closely with their Product Managers to gain a clear understanding of the business problems customers need the product to solve, as well as the vision and strategic direction of the overall portfolio. While working very closely with the Product Mangers, the Associate Product Owner works directly with selected ‘partner’ customers to gain feedback on existing (i.e. delivered), ‘in-flight’ and proposed product features. The APO uses this input plus their own experience to define what capabilities (i.e. value) the product should deliver and the relative priority of delivering these capabilities. In order to deliver this value, the Associate Product Owner works hand-in-glove with their Scrum Team (or Scrum Teams in some cases) on a daily basis to scrub the Product Backlog, create Features and User Stories, define Acceptance Criteria, set priorities, attend team stand-ups, accept the ‘Done’ stories from the team, demo the work done by the team to the wider community and generally be available to the team on a daily basis to answer their questions on the nature of the features being developed. All requests for work to be performed by the Scrum Team are channeled through and prioritized by the Associate Product Owner. KEY RESPONSIBILITIES Manages the Product Backlog. Manage Product roadmaps. Populates the Product Backlog with artifacts that provide the next level of detail to support the delivery of the product road map as defined with the Product Manager. Responsible for discussing the features of the product and supporting the functional analysis of the backlog and call out priorities of the roadmap. Know the costs of a delivery (project or release) in the details and in real-time. Specifies Functional requirements, Non‐Functional Requirements & Acceptance Criteria. Identify potential backlog items from defects discovered during service outages. Defines PI or Release time-boxes. Defines MVP for a release. Works with the Scrum Team to define Sprint goals. Attends Scrum team Daily Stand-ups. Attends Sprint Planning. Clarifies requirements for the team. Attend demos from the team showing their work. Accepts (or rejects) the team’s work during the sprint and at the End of Sprint Review. Demos the teams (accepted) work to the wider SITA community & customers. Demos early versions to customers. Contributes to the Product Vision with the Product Manager. Fundamentally understand our customers’ business and the outcomes they want us to deliver. Works with the Product Manager to shape the Portfolio Vision. Qualifications ABOUT YOUR SKILLS Business / Engineering / Science related qualification to at least bachelor’s degree level typically. Other Degree level backgrounds considered. Experience of working directly with agile scrum teams. Experience of working directly with customers. Fluent in both written and spoken English. International work experience is highly desirable. Knowledge of the Air Transport Industry and the messaging standards (IATA Type B, Type X, EDIFACT) highly desirable. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

ABOUT YOUR SKILLS Business / Engineering / Science related qualification to at least bachelor’s degree level typically. Other Degree level backgrounds considered. Experience of working directly with agile scrum teams. Experience of working directly with customers. Fluent in both written and spoken English. International work experience is highly desirable. Knowledge of the Air Transport Industry and the messaging standards (IATA Type B, Type X, EDIFACT) highly desirable. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.