QA Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a QA Specialist in India.

This role focuses on ensuring the quality, accuracy, and reliability of AI-driven customer support outputs and automated workflows within a modern digital service environment. You will be responsible for validating AI-generated responses, identifying quality gaps, and improving the performance of automation systems that power customer interactions. The position plays a key role in maintaining high customer satisfaction by ensuring that case handling, routing, and resolution processes function seamlessly across multiple platforms. You will collaborate closely with AI, product, and support teams to enhance training data, refine workflows, and improve system intelligence. The role also involves analysing customer experience metrics to identify trends and support continuous improvement initiatives. This is a highly detail-oriented, cross-functional environment where quality, precision, and data-driven decision-making are essential.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a QA Specialist in India.

This role focuses on ensuring the quality, accuracy, and reliability of AI-driven customer support outputs and automated workflows within a modern digital service environment. You will be responsible for validating AI-generated responses, identifying quality gaps, and improving the performance of automation systems that power customer interactions. The position plays a key role in maintaining high customer satisfaction by ensuring that case handling, routing, and resolution processes function seamlessly across multiple platforms. You will collaborate closely with AI, product, and support teams to enhance training data, refine workflows, and improve system intelligence. The role also involves analysing customer experience metrics to identify trends and support continuous improvement initiatives. This is a highly detail-oriented, cross-functional environment where quality, precision, and data-driven decision-making are essential.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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