Job Description
Job Title: Mortgage Loan Originator
Department: Loan Center
Reports To: VP of the Loan Center
Location: Worcester, MA (onsite)
About Webster First Federal Credit Union
We can’t do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
Summary
The Mortgage Loan Originator is responsible for originating and processing residential mortgage loans while delivering exceptional member service. This role serves as a trusted resource for members seeking mortgage solutions by providing guidance, answering questions, and ensuring loan applications are processed efficiently and in compliance with credit union policies and regulatory requirements. The Mortgage Loan Originator works closely with internal departments to support members throughout the mortgage process and to promote overall member satisfaction.
Essential Duties and Responsibilities
Member Services
- Open new personal accounts, including checking, savings, and certificates.
- Monitor account funding as part of the account opening process to ensure accounts are properly funded and activated.
- Process account maintenance requests (name changes, address updates, etc.).
- Assist members with questions related to their accounts, online banking, debit cards, and credit union services.
- Provide accurate information about credit union policies, procedures, and products.
- Promote and cross-sell credit union services to deepen member relationships.
Mortgage Origination
- Accept, process, and review mortgage applications
- Conduct interviews with members to gather required loan documentation and information.
- Ensure all applications are complete, accurate, and properly documented
- Analyze credit reports and assess applicant qualifications within established lending guidelines.
- Prepare required disclosures, ensuring timely and accurate delivery through the member’s chosen channel.
- Submit applications to underwriting and communicate decisions (approvals, denials, or counteroffers) to applicants.
- Collaborate closely with the Mortgage Departments, Legal Department, and other internal teams to ensure accurate and efficient processing.
- Monitor and manage an active mortgage pipeline to ensure timely follow-up and resolution of outstanding items.
- Maintain detailed and up to date notes within the application system so that other team members can easily understand the status and next steps, especially during any absence.
- Stay informed of regulatory changes, internal policy updates, and mortgage product enhancements by attending managements meetings or outside seminars are required.
- Promote overall BSA compliance by adhering to all BSA and OFAC regulations specific to the job function and assisting the Credit Union’s BSA department as necessary with any departmental function specific items.
- Promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations.
- Complete annual training as required, including topics such as BSA, GLBA, OFAC, SAFE Act, and regulations B, C, D, E, CC, DD, and Z, along with any additional training deemed necessary.
- Perform other duties as directed.
Qualifications/Requirements
- Strong interpersonal skills with the ability to read, analyze, and interpret oral and written instructions.
- Proficiency in reviewing credit reports and financial documents.
- Proficiency with basic math and ability to interpret numerical data.
- Critical thinking and problem-solving skills, including data gathering and analysis.
- Ability to work accurately in a fast-paced environment and manage multiple priorities
- Commitment to confidentiality, security, and regulatory compliance.
- Willingness to complete annual training on topics such as BSA, GLBA, OFAC, SAFE Act, and related regulations.
- Strong personal accountability, including consistent punctuality and adherence to assigned schedules.
Education/Training Experience
- Bachelor’s degree (BA or BS) from a four-year college or university preferred.
- Prior experience as a mortgage originator/officer required.
- 1 – 3 years of related experience and/or education; or an equivalent combination of experience and education.
Physical Demands & Work Environment
This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations. The noise level is generally moderate. Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds. Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers. Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors. Reasonable accommodations will be provided as needed.
Pay Range: Salary Band 4, $24–$38 / hour
Note: This range reflects the full salary band for positions at this level. Individual compensation is determined based on experience, skills, and internal equity.
Pay Range: $24 - $36 per hour