Back to jobs
Grosvenor Casinos

Team Leader - Food & Beverage

Wednesbury, GB-SAW, GBPosted 2 days ago
onsite

Job Description

Competitive Salary: £13.60 per hour + Amazing Perks!  Hours: Real contracts from 8–35 (no zero‑hour contracts)  Paid breaks  Rewards platform  50% off food & soft drinks (you + 3)   Pension & Life Assurance   Company Sick Pay   Career development opportunities   Uniform provided    Lead the fun, deliver the service.      As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.      Your Impact:  Front‑line leadership: brief, position, and motivate your team during live service.  Service excellence: hit on‑shift KPIs (customer satisfaction, speed of service, cleanliness).  Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.  Coaching in the moment: recognise great service; give immediate, practical feedback.  Safety & compliance: complete checks; escalate incidents promptly.    You’ll Bring:  Strong people skills with a customer‑first mindset.  Organised, proactive, and calm in a fast‑paced environment.  Experience guiding a team in hospitality/retail/leisure.     This is your step into leadership - hands‑on, high‑energy, and focused on delivering a brilliant shift.     Apply now and lead the fun at Mecca! 
Team Leader - Food & Beverage at Grosvenor Casinos | Renata