Restaurant Operations Manager - Multi-Outlet (Caesars New Orleans)

The Restaurant Operations Manager is responsible for the overall management of all customer relationships and daily operations of multiple outlets on property.
 

• Manages the execution and detailing of all banquet functions to ensure delivery of an exceptional customer service experience.
• Manages and oversees the daily operations of restaurants
• Analyzes and evaluates food and beverage management and profit and loss statement information to determine alternate courses of action. 
• Monitors proper staffing levels in order to provide high standards of service. 
• Monitors appearance of food served and communicates deviations from standard.
• Responsible for the administration of controls in all of the managed areas to ensure economical and profitable established standards are maintained.
• Co-manages the Banquet Beverage Team in conjunction with the Beverage Department.
• Responsible for ensuring the proper movement and set-up of all equipment needed.
• Responsible for the creation and administering of standard procedures, trainings, and corrective discipline
• Assigns Daily Tasks to staff to ensure successful guest experiences
• Counsels, guides and instructs personnel in the proper performance of their duties.
• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated.
• Prepares and coordinates the periodic performance reviews of assigned personnel.
• Acts as a role model to other employees and always presents oneself as a credit to Caesars.

• College Degree in Hospitality/Business Management preferred.
• Preferred or equivalent years of industry related experience. Strong managerial skills.
• Knowledge of banquet services and sales. Knowledge of food cost and labor analysis.
• Ability to train and motivate personnel. Ability to communicate well among staff both written and verbal.
• Excellent customer service skills. Five years of experience in food service industry, minimum two years in Banquet/Catering function.

GAMING PERMIT: N/A

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.