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Job Description
Job Id:
1419
# of Openings:
1
Come join a team and culture that appreciates you! We are looking to add a Customer Support Representative to our team. The ideal candidate will possess exceptional phone skills, the ability to multitask effectively, and proficiency in calling. You will be responsible for ensuring that customer expectations are exceeded with clear and concise communication with department managers, employees, and customers.
Pay Range: $18 - $20 per hour
At Woodstock Heating, Cooling, & Electrical, solving problems and helping people is our passion. We have been servicing McHenry County for over 170 years!
Come join a team and culture that appreciates you! We are looking to add a Customer Support Representative to our team. The ideal candidate will possess exceptional phone skills, the ability to multitask effectively, and proficiency in calling. You will be responsible for ensuring that customer expectations are exceeded with clear and concise communication with department managers, employees, and customers.
If you have the experience, we have the right spot for you. Join a company that values growth, teamwork and respect!
Why work for Woodstock?
- Immediate Peace of Mind: Benefits start on the 1st of the month following your hire date.
- Great Company Culture: We focus on growth, teamwork, and respect—and we like to have fun, too!
- Financial Security: 401(k) Retirement Plan with Company Match.
- Health & Wellness: Medical (with 3 options to choose from), Dental, and Vision.
- Disability & Support: Company-paid Short-Term and Long-Term Disability, plus an Employee Assistance Program for yourself, spouse, and children.
- Perks: Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield.
- Growth: Professional and personal development, including Continued Education Assistance.
- Balance: Paid holidays and vacation.
- Compensation: $18–$20 per hour based on experience.
What You'll Do?
- Receive and manage incoming customer calls in a professional, courteous manner.
- Convert incoming calls into booked service appointments according to company guidelines.
- Dispatch service calls strategically by priority and urgency to support daily goals.
- Coordinate with field service supervisors to structure and assign the next day's first calls.
- Perform light outreach to existing clients or partners as needed.
- Assist with administrative tasks such as filing, data entry, and scheduling.
- Maintain a tidy, welcoming, and well-stocked front reception area.
What You Bring?
- 1+ years of experience in customer service, reception, or dispatching.
- Experience in an HVAC, plumbing, or electrical setting is highly preferred.
- Strong written and verbal communication skills across diverse communication styles.
- Tech-savvy: Efficient typist, proficient with phone systems and Microsoft Office (Outlook, Word, Excel).
- High school diploma or GED preferred (not required).
- Highly organized individual who thrives in fast-paced environments and peak seasons.
If you are a motivated individual who is passionate about providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team!
Pay Range: $18 - $20 per hour
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