Job Description
About GenServe
GenServe, LLC is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers across a wide range of industries. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a rapidly expanding national footprint. Through both organic growth and acquisitions, GenServe continues to position itself as a one-stop provider for commercial generator and switchgear solutions.
Position Summary
GenServe is seeking a proactive and highly organized National Accounts Project Coordinator to support our National Accounts and Equipment Sales teams. This role serves as a central point of coordination for multi-branch and national customers, ensuring projects and service activities run smoothly across our branch network.
The National Accounts Project Coordinator acts as a liaison between customers, internal teams, and vendors to ensure projects are properly documented, scheduled, and executed according to both GenServe processes and customer-specific requirements. This position plays a critical role in maintaining strong customer relationships by ensuring timely communication, accurate documentation, and a high level of service delivery.
Key Responsibilities
- Serve as a primary point of coordination for national and multi-branch customer accounts.
- Route customer requests to the appropriate branch locations and ensure proper follow-up.
- Coordinate scheduling with branch teams to meet customer requirements and service timelines.
- Support Project Managers with the execution of equipment sales and installation projects.
- Track and maintain status updates for multiple projects and service activities simultaneously.
- Manage project documentation, including purchase orders, permits, compliance paperwork, and customer files.
- Ensure all documentation meets both GenServe standards and customer-specific protocols.
- Communicate regularly with customers, internal departments, and vendors regarding project updates and requirements.
- Schedule and attend internal and external project meetings; capture notes and track action items.
- Collaborate with Sales, Operations, Service, and Finance teams to support timely project completion.
- Assist with invoicing processes and verify alignment between work performed and billing documentation.
- Support the National Sales Management team with reporting, communication, and coordination needs.
- Identify and help resolve project or service-related issues to ensure customer satisfaction.
- 3 years of experience in project coordination, sales support, customer operations, or administrative roles.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Excellent communication and customer service skills.
- Proficiency with Microsoft Office (Excel, Word, Outlook) and CRM or project tracking systems.
- Detail-oriented with strong documentation and follow-through skills.
- Ability to work collaboratively across departments in a fast-paced environment.
- Experience working with national accounts, service coordination, or equipment sales environments is a plus.
- Experience in power generation, construction, industrial services, or related industries is preferred but not required.