Return To Work Specialist

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Atlanta, GA

Reporting To: James Rumer

Compensation: $82,000 - $87,000 / year

Description

Key Responsibilities

• Responsible for the direction and management of return-to-work efforts for injured employees
• Work is conducted outside the office; travel is required by driving own vehicle to appointments
• Maintain and submit timely and accurate productivity documentation
• Liaise with employers to understand work environments, find opportunities for light duty placement availability, encourage RTW advantages
• Document the claim file via written formal reports, system entry, email and facsimile
• Document outcomes of vocational services and placement opportunities
• Use applicable third-party guidelines and medical restrictions to assess potential placement
• Evaluate, implement and monitor the effectiveness of transitional work plans including time projections
• Use professional expertise in identifying tasks to be compiled to create transitional duties
• Coordinate site visits with assigned agencies to train, motivate and create transitional work opportunities
• Handle personal visits with the injured employee to determine status and needs, including return-to-work options and goals
• Maintain regular contact with clients following placement, as per program guidelines; contacts involved individuals regarding progress on each case and makes suggestions as needed for changing rehabilitation plans
• Use professional knowledge of medical management and its components related to Workers’ Compensation
• Work independently, with minimal supervision or direction, following Davies North America policies and procedures
• Maintain patient privacy by ensuring that all medical records, case-specific information and provider-specific information are kept in a confidential manner, in accordance with state and federal laws and regulations
• Adhere to medical and legal regulations and accreditation standards for written communication
• Act as a resource to all departments within Davies
• To perform the driving/travel duties of the job in a productive and efficient manner, you must maintain an active Driver’s License, current auto insurance, and a good Motor Vehicle Report
• Perform other duties as needed

Skills, knowledge & expertise

• Vocational Consultant with at least 2 years’ experience in industrial or occupational case management, and/or vocational services
• A Physical or Occupational Therapist is preferred 
• Previous experience as a Return-to-Work Specialist highly preferred 
• Preferred to have of the following credentials: CDMS, CCM, CRC
• Advanced knowledge in Workers’ Compensation claims including managed care organization preferred
• Proof of current State Certification and Licensure where applicable
• Field case management experience desired – Workers’ Comp preferred
• Good working knowledge of return-to work or job accommodation procedures
• Ability to maintain knowledge of current trends, standards and law changes
• Must be self-directed, able to work independently and travel as required
• Ability to effectively operate a personal computer and related claims and business software
• Excellent communication skills, both oral and written, team player, good attendance, and great customer service skills
• Extended hours may be necessary to accomplish goals of the job
• Proficient with the use of computers and software, including Microsoft Office products 
• Analytical and interpretive skills

Equal Employment Opportunity & Legal Notices

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage