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Front Desk Coordinator
Nashville, TNPosted 4 days ago
remote
Job Description
Job Id:
357
# of Openings:
0
Who we are: For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs. For more information about Second Harvest Food Bank of Middle Tennessee, its mission, and programs, please visit secondharvestmidtn.org.
We are hiring a full-time Front Desk Coordinator to join the Human Resources Department at Second Harvest Food Bank of Middle Tennessee.
Who we are: For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs. For more information about Second Harvest Food Bank of Middle Tennessee, its mission, and programs, please visit secondharvestmidtn.org.
What you’ll do:
Summary: Front Desk Coordinator serves as the main point of contact for the organization’s customer service – internally and externally. Front Desk Coordinator connects with guests, visitors and staff in a variety of ways – including but not limited to: operation of the multi-line telephone system, email and physical visits. The primary tasks of this role are front desk operations, general office management and administrative support for the organization. Front Desk Coordinator must provide exemplary customer service, while keeping the organization’s mission and goals as the main priorities. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel. This role requires bilingual communication skills in English and Spanish to effectively support our diverse community.
Key Responsibilities:
Front Desk Operations
- Operates telephone console by receiving incoming phone calls for main phone line and directs callers to appropriate staff member and/or department to adequately address their needs.
- Greets staff, visitors, volunteers and guests upon arrival at Second Harvest and notifies appropriate staff contact of guest arrival; or provides directions to a particular area of the food bank. Also ensure that visitors are appropriately recorded and identified - as required by AIB Food Safety Standards and Protocols. Provides customer service and assistance in both English and Spanish, as needed, to ensure inclusivity and accessibility.
- Provides Emergency Food Box location information to callers and visitors seeking food assistance. Maintains changes and updates needed for food assistance sites as received from the Agency Relations Department – day/time of operation details, contact information, etc.
- Receives food and monetary donations from donors who visit Second Harvest in person and inputs donor information working alongside the External Affairs department.
- Receives, signs for and accepts packages at Front Desk, on behalf of the organization.
- Trains and oversees volunteers, front desk relief staff, and temporary employees on necessary Front Desk duties.
- Accurately maintains Front Desk Manual and operating guides, as changes and updates are needed. Communicates updates and changes to the Front Desk Coverage team through Workvivo group.
- Operates and oversees front door and parking lot security cameras.
General Office Management
- Orders office supplies as requested for the organization.
- Maintains mailroom organization and distributes mail to employee mailboxes daily.
- Send communication and documents to all staff, as requested by supervisor or Leadership Team.
- Distribute faxes and other information as needed to appropriate staff members.
- Serves as contact for notifying vendor of printer issues, service calls needed and printer supply orders.
- Communicates First Aid Kit inventory needs to update with Cintas.
- Maintains breakrooms and closet of branded items.
- General administrative support for the organization.
Human Resources Department Administrative Support
- Assembles New Hire Orientation informational packets.
- Communicates workplace events, activities, notices, etc. on Workvivo.
- Manages employee greeting cards (for events, birthdays, get well, sympathy, etc.) for the organization.
Other duties as assigned.
When & Where:
Occasional evenings and/or weekends may be required for meetings or special events.
Occasional duties may be necessary, as well as responding to issues, outside of normal working hours (e.g., disaster response, community events, etc.).
- Essential business/ first responder: In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.
Is this you?
Education: High School Diploma or equivalent required.
Experience: 1+ years of related experience and/or training.
Skills & Capabilities:
- Customer service skills, including friendliness, helpfulness, collaboration and patience.
- Handle multiple tasks needing to occur simultaneously.
- Organize, coordinate and direct projects for groups, departments and individuals.
- Strong oral and written communication abilities.
- Relate to a diverse group of individuals.
- Proficient in Microsoft Office programs (Word, Excel, Publisher, PowerPoint, Visio).
Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education/experience at the organization’s discretion.
Competencies: Attention to detail, Result orientation and execution, Quality improvement, Customer service
Other requirements: Our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, Motor Vehicle Record. Current Driver’s License and automobile insurance are also required. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity and job relation).
What Second Harvest has to offer:
Work with a purpose: As one of middle Tennessee’s largest nonprofits, our local hunger relief work is uniquely rewarding, hands on and solutions oriented. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results. A career with Second Harvest ensures that you not only earn a paycheck, but also help your local community through meaningful work. If you are passionate about serving your neighbors in need and are committed to our mission of ending hunger, we invite you to join our 120+ person team in the fight against hunger, as we work to achieve our vision of a hunger free community.
Award winning workplace: we are a best-in-class workplace because we are passionate and people focused – we listen, respect, care and challenge each other, so that our neighbors can count on us. Our employees have identified us among The Tennessean’s Top Workplaces eight times based solely on employee surveys and feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program. We focus on staff physical and mental health, financial empowerment, personal and professional development as well as social and community engagement. There is ample opportunity to be engaged, have work-life-balance and grow with Second Harvest.
Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Full-time employment includes 34+ days off, medical (employee-only is 100% employer paid), dental, vision, 403b retirement (up to 3% match, 5% base, length of service vesting), disability insurance (short and long term) and long-term care insurance.
DEIB & Equal Employment Opportunity: Second Harvest Food Bank of Middle Tennessee provides equal employment to all applicants and employees based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status. We believe that inclusion and belonging strengthen our team, drive innovation, and enhance our ability to serve our community.
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