Doorways Case Worker
Job Description
Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army’s Doorways program provides person‑centred, trauma‑informed support to individuals and families experiencing financial hardship, disadvantage, and crisis. Through holistic case management, community partnerships, and practical assistance, Doorways empowers community members to build capacity, strengthen independence, and work toward long‑term stability.
About the role
As a Case Worker for Doorways, this is your opportunity to support community members to identify their goals, build capacity, and access the resources they need through high‑quality case management, community collaboration, and early intervention strategies. You will work closely with Church Officers, volunteers, and local partners to deliver an integrated and responsive Doorways service.
Reporting to the Regional Manager, this is a permanent part‑time position, 22.8 hours per week, based on site in Bairnsdale, VIC.
Conditions
Compensation is in accordance with the Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 4.
How you will make an impact
- Collaborative service delivery by working with Church Officers, volunteers, and Mission Leaders to deliver an integrated Doorways model.
- Case management through assessments, goal planning, and strength‑based interventions tailored to community needs.
- Early intervention support to assist people experiencing financial hardship, disadvantage, or generational poverty.
- Advocacy and referral pathways to connect community members with additional services, supports, and community networks.
- Administration and compliance including accurate record‑keeping, SAMIS data entry, and adherence to TSA policies and the Doorways Model of Care.
What you will bring
- A tertiary qualification in Social Work, Psychology, Community Services, or related discipline (highly desirable), or a Diploma with 2+ years relevant experience.
- Demonstrated experience in community services, case management, or support work.
- Strong ability to build relationships with community members, volunteers, and local stakeholders.
- Understanding of financial hardship, disadvantage, and early intervention approaches.
- Ability to work collaboratively across multi‑site environments when required.
- A current Working With Children Check
- Commitment to TSA values of Integrity, Compassion, Respect, Diversity, and Collaboration.
What we offer
Eligible employees can access a meaningful and supportive employment experience, including:
- Salary packaging up to $15,900 tax‑free + $2,650 meal entertainment benefit.
- Generous paid parental leave and purchased leave options.
- Flexible working arrangements where applicable.
- Access to EAP, wellbeing initiatives, and Fitness Passport.
- Aboriginal & Torres Strait Islander supports including Burra Burra Network, Cultural Events, and Sorry Business & Ceremonial Leave (up to 10 days).
- Ongoing training and development opportunities.
- A purpose‑driven career that creates meaningful and sustainable social impact.
How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.
Together, we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration