Application Support Engineer
Job Description
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
We are looking for an Application Support Engineer for Chennai location, to join our company.
In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.
Who you are:
You are a mid-level Salesforce professional comfortable working across both support and development workstreams. You can independently diagnose and resolve production issues and contribute meaningfully to development tasks.
What you will be doing:
Provide application support for production environments, resolving incidents and issues Independently
Diagnose issues using Salesforce logs, Developer Console, Workbench, and monitoring tools
Work on defect fixes, enhancements, and custom development tasks (Apex, LWC, Flows)
Collaborate with development, release, and platform teams to resolve issues end-to-end
Maintain accurate ticket updates, documentation, and SOPs
Participate in incident reviews and continuous improvement activities
Required experience and skills:
6+ years of Salesforce development and/or application support experience
Hands-on experience with Apex, LWC, Flows, SOQL/SOSL
Good understanding of Salesforce security model and production environments
Comfortable working across support and development workstreams
Good communication and collaboration skills
Preferred Certifications
Salesforce Platform Developer I
Salesforce Certified Administrator
Sounds interesting? If you can see yourself in this role, please let us know why you are our new Application Support Engineer.
Work location: Chennai, India
Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.