CAD/CAFM Senior Analyst

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview 

The CAD/CAFM Senior Analyst independently delivers CAD and CAFM services by executing standardized and moderately complex assignments with accuracy and timeliness. This role supports operational delivery across projects, contributes to monitoring timelines and quality, and applies established professional knowledge to resolve routine issues with minimal supervision. The analyst may provide guidance to junior team members and contribute to continuous improvement of processes and documentation. 

Key Responsibilities 

1. CAD / CAFM Production & Delivery 

• Independently execute CAD and CAFM tasks while ensuring adherence to all operational, account, and client-specific standards. 

• Apply BOMA, FICM, or other defined space measurement standards when instructed.  

• Update and format floor plans to reflect as-built conditions, restacks, and construction changes per JLL/client standards, reviewing all outputs to identify and correct any missing, incomplete, or inconsistent data. 

• Execute QA/QC checks on drawings, polylines, and attached data prior to submission, in accordance with established standards, procedures, and documentation requirements. 

• Deliver 20,000–40,000 SQFT of client drawings per day under standard project conditions, depending on complexity and scope. 

2. Problem Solving & Decision Making 

• Process and interpret information within standard operating policies and procedures. 

• Identify and resolve clearly defined problems independently. 

• Seek assistance for advanced or non-routine issues when required. 

• Exercise independent judgment within established guidelines and protocols. 

• Communicate progress, risks, and issues regularly to leads or managers. 

3. Support & Ticket Management 

• Triage CAD/CAFM support tickets and manage Level 1 and Level 2 issues. 

• Troubleshoot and resolve CAD/CAFM-related problems within defined authority levels. 

• Escalate issues beyond scope or complexity appropriately. 

• Demonstrate strong knowledge of account-specific processes and procedures. 

5. Team & Business Contribution 

• Contribute to monitoring timelines, accuracy, and delivery of operational outputs. 

• Support project deliverables across a variable range of small to moderate-scale client accounts, maintaining accountability for assigned tasks. 

• Actively contribute to team objectives and operational outcomes, including the continuous improvement of team processes, documentation, and standards. 

• Provide peer support to other analysts through knowledge sharing and task-level direction. 

6. Learning, Development & Knowledge Application 

• Apply established knowledge of professional principles, CAD/CAFM tools, and business sub-segment practices. 

• Develop technical and functional expertise through collaborative observations of operational improvements in system performance, automation tools, or other applications. 

• Contribute to team development by supporting the onboarding and training of P1 team members and fostering cross-functional skill growth. 

7. Interpersonal & Communication Skills 

• Build effective working relationships across the team and with stakeholders. 

• Communicate work progress, issues, and updates clearly and professionally. 

• Respond to team and business needs with a proactive and solution-oriented approach. 

Qualifications 

• Relevant experience in CAD/CAFM, workplace data, or facilities-related operations. 

• Bachelor’s degree, diploma, or relevant certification in Architecture, Interior Design, Engineering, CAD, Facilities Management, or related field, or 3+ years’ experience in a related field. 

• Strong working knowledge of AutoCAD and CAD/CAFM Systems in a Corporate Real Estate Environment. 

• Meeting schedules may require flexibility to accommodate team members across multiple time zones. 

• Advanced English level 

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.