Job Description
Position Summary
The Night Auditor supplies a superior level of guest service which will ensure repeat visits, while completing daily hotel revenue audits with the highest degree of efficiency and accuracy as possible. The Night Auditor works autonomously on basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and taking initiative for necessary tasks.
Duties and Responsibilities
- Provide a superior level of guest service, including overnight check-ins, check-outs, reservations, and promoting hotel information and revenue-generating facilities
- Use proper telephone etiquette in accordance with Delta Hotels standards, answering calls in a timely and professional manner
- Accurately handle cash, credit, and billing while adhering to established cash-handling and credit policies
- Block incoming reservations for the following day, ensuring special requests and guest needs are noted
- Audit, balance, and reconcile all hotel financial transactions, identifying errors, questioning unusual activity, and reporting discrepancies to management or accounting
- Prepare and distribute daily, month-end, housekeeping, and financial reports to the appropriate departments and managers
- Coordinate with housekeeping and maintenance to support room readiness and address guest room maintenance issues
- Maintain hotel security by issuing room keys, safeguarding guest and associate information, conducting regular security rounds, and securing public and restricted areas
- Professionally manage guest concerns, including disruptive guests or unauthorized individuals on hotel property
- Work independently overnight, taking initiative to complete required tasks and support overall hotel operations
- Perform other duties as assigned to meet business needs
Qualifications
- 2+ years’ experience in customer service or hospitality as a Night Auditor and hotel front desk supervisory experience, experience handling cash, accounting procedures and general administrative tasks
- Possess a positive attitude and works well with other team members
- Excellent communication and math skills
- Passionate about guest service
- Able to work in a fast-paced environment
- Have a strong knowledge of the hotel and local area
- Demonstrates organization and multi-tasking abilities
- Ability to adopt a sales approach when selling rooms to guest
- Ability to work independently, be self-motivated and take initiative to achieve and exceed daily goals; comfortable working alone – unsupervised
- Must be willing to work in Kamloops, BC
- Must be legally entitled to work in Canada
Working conditions
- Fast-paced environment
- Working throughout the night
- Working alone for majority of shift
- Standing for long periods of time
- Dealing with disruptive guests and/or uninvited individuals entering the hotel
Physical requirements
- Ability to pull, push, reach, bend, stoop, kneel and frequently lift to 20 pounds
- Ability to stand for long periods of time
Salary: $19.29/hr - $21.43/hr
Schedule: Full time, overnight shifts (11pm – 7am) | occasional day shifts depending on business needs
What we offer
- Extended Health Group Benefits (medical, dental, vision, life etc.)
- Employee Assistance Program
- Travel Insurance
- Marriott Travel Perks
Why Join Us?
At Delta Hotels by Marriott Kamloops, we believe great hospitality starts with great people—and we are always looking for passionate, authentic team members who love to collaborate. As a full‑service hotel in the heart of the community, we offer a fast‑paced, supportive workplace where you can learn, grow, and be proud of what you do every day. Here, teamwork isn’t just a buzzword—it is how we deliver standout guest experiences, bring meaningful events to life, and have each other’s backs behind the scenes. We value respect and inclusion, celebrate initiative, and recognize potential. If you are ready to bring your energy, ideas, and care to a team that invests in you, Delta Kamloops is where you can build more than memorable stays—you can build a meaningful career.