CASE MANAGER
Job Description
Case Manager
We are looking for energetic, compassionate and empathetic people who want to make a difference in the lives of people experiencing homelessness in Philadelphia.
FaSST/Connections CTI Resource Coordinators engage individuals experiencing homelessness with a history or present struggle with mental health challenges and/or substance use.
The Case Manager is responsible for identifying and coordinating resources to meet the individualized needs of program participants. This role ensures implementation of service and treatment plans, advocates for participants to access necessary services, and helps identify program needs and service gaps while recommending improvement strategies.
The Case Manager works collaboratively with program participants, clinical teams, and community partners to support recovery, stability, and overall wellness. All responsibilities are performed in alignment with APIS and RHD organizational values.
Team-Based Planning
Participate as a member of a multidisciplinary team to provide holistic, recovery-oriented services.
Assist in developing and reviewing recovery plans in collaboration with program participants, clinical staff, medical providers, and other stakeholders.
Build and maintain relationships with community organizations and service providers to connect participants with available resources.
Direct Client Support
Provide and coordinate community-based services that support recovery plan goals.
Assist participants with accessing services such as housing resources, healthcare, employment, education, and community supports.
Support participants in building independence, community connections, and engagement in services.
Travel within the program’s service delivery area and transport participants to appointments when needed.
Administrative Responsibilities
Complete required assessments, documentation, and service records according to agency, funder, licensing, and accreditation standards.
Maintain accurate and timely case documentation in electronic systems.
Participate in team meetings and case reviews.
Perform other duties as assigned.
Education and Experience
Bachelor’s degree in Human Services or a related field preferred.
Intermediate computer proficiency.
One year of case management experience preferred.
Valid Driver's License held for a minimum of three years
Minimum two years of experience supporting individuals in:
Behavioral health
Addiction recovery
Homeless services
Behavioral Health Home (BHH) or IDD services.
Core Competencies
Communication
Ability to communicate effectively and respectfully with participants, families, staff, and community partners.
Ethical Practice
Demonstrates integrity, maintains confidentiality, and protects the dignity and rights of individuals served.
Collaboration
Works effectively with multidisciplinary teams and external partners to coordinate services.
Cultural Humility
Respects and supports diverse backgrounds and perspectives while delivering inclusive services.
Problem Solving
Identifies barriers and implements solutions to support participant success.
Organization and Documentation
Strong organizational skills with attention to detail and accurate documentation practices.
Customer Service
Provides high-quality service to participants, families, and stakeholders.
Technology Proficiency
Basic computer skills with ability to utilize email, electronic records systems, and data entry platforms.
Regulatory Compliance
Maintains working knowledge of program regulations, APIS values, and agency policies.
Professional Standards
Follow OSHA requirements and safety guidelines.
Adhere to all Fire and Safety policies.
Comply with Fiscal, Office, and HR personnel policies.
Maintain HIPAA compliance and confidentiality.
Attend required trainings and meetings.
Maintain professionalism and good judgment in all duties.
Equipment and Technology
Telephone (cellular and multi-line)
Computer and office equipment (copier, fax, calculator)
Microsoft Office and agency software systems
Physical Requirements
Medium work level:
Exert up to 50 pounds occasionally
Up to 20 pounds frequently
Up to 10 pounds constantly
Physical activities may include:
Sitting or standing for extended periods
Walking
Using hands and fingers for data entry and documentation
Climbing stairs
Reaching, pushing, pulling, bending, kneeling, stooping, or crouching
Safety and Compliance Knowledge
Bloodborne Pathogens
Right-To-Know regulations
HIPAA compliance
Security procedures
Fire and safety standards
Additional Statement
This job description outlines the general responsibilities and expectations of the role. Additional duties may be assigned as needed to support program operations. All employees are expected to demonstrate teamwork, sound judgment, and adherence to organizational values.
ABOUT APIS
APIS
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organization's stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc. and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.