Implementation Consultant

Octave is seeking an Implementation Consultant.

In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions. Individuals in this position work independently. Qualified Individuals will work closely with senior consultants in requirements gathering, application configuration, and application testing and training for our software.

• Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
• Tests and troubleshoots functionality of installed systems.
• Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• May work directly with clients on-site or provide project support remotely.
• Identify and redirect non-support items to the relevant department.
• Assist and train less experienced peers.
• Triage new and existing support items.
• Maintaining adherence to customer service level objectives and details / terms of client support contracts.
• Interfacing with the end users of the software, and with the partners who are reselling or configuring the software, for requirements gathering, training, technical support, feedback etc.
• May act as the technical lead on project implementations providing technical direction and guidance to the team.
• Identifies additional product/services opportunities in customer organization that can be delivered.
• Engineers must be prepared to visit customer plant locations during project execution. These site locations may be both within and outside of Qatar.

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