Job Description
The Global New Account Specialist plays a key role in delivering excellent customer service by handling customer inquiries in a fast-paced environment, resolving concerns with empathy and professionalism, and making sound decisions while balancing customer satisfaction and business goals.
- To process New Accounts application to follow through the NAs Desk Instruction guideline and comply with regulation required and policy required when receiving or pre-screening for editing all related coding and review all supporting documentation
- To process and ensure New Accounts comply with regulation required and policy required when POB process and accuracy updated in system
- To process and ensure application forms and media filing correctly and keep confidential and comply with regulation required.
- Response for handling Inbound / Outbound calls and follow up the action taken
- To perform New Accounts servicing calls, whilst delivering the first- class customer service.
- Other duties as assigned by Leader.
- College/University degree
- Have Fluent English speaking and written skills both English and mandarin
- Be Punctual and responsible.
- Action plan taken upon management's advice
- Problem solving skill
- Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate.
- Must have strong time management skills and the ability to work under pressure and with limited supervision.
- Well communication. Ability to effectively communicate American Express concerns while ensuring customers that they are valued.
- Computer literate with a solid working knowledge of current internet technology and the ability to research information for business related purposes. PC skills, ie, Microsoft Word, Excel, PowerPoint
- General commercial/banking or credit card industry knowledge
- Honest, patient, responsive and with good integrated personality
- Must have strong time management skills and the ability to work under pressure
- Must be willing and able to overtime or work any shift within our hours of operations, which includes weekends and long holiday
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.