Clerk – (Lease-end Services)

Position Summary:

· This resource will be going through databases and lists and validating customer account information (did we do this on an account, etc?). Search and find (research), and funneling to supervisor or manager. Going through accounts in a list format.

· Validate customer account information

· Analyze customer account data to determine account status

· Promptly reports/refers sensitive and complex issues to the Inventory Control Team Leader.

· Documents all activities in a clear and concise manner using the appropriate systems and in accordance with established procedures.

· Provide Phone support

Requirements:

· Must be able to work 8am – 5pm but be flexible to do 7-4 or 7:30-4:30 as needed

· Must have call center background / Phone support experience

· Intermediate EXCEL experience required

· Previous Banking Experience highly preferred and will be given top preference for interviews

· Professional demeanor – will be working and interacting with up to 125 other associates and managers within the department

· Strong written and verbal communication required

· Ability to work independently

· Attention to detail is a must! Will be handling high volume of auto finance contracts and vehicle information

· Ability to thrive in a compliance-based environment

· Ability to multi-task and be flexible with a high volume workload

· Experience in an administrative, reporting, or high-volume production environment (such as insurance or auto finance)

· Financial, banking or contracts experience is highly preferred

To get further details or to apply for this position please contact:

Cris Cesar

314-815-5411

cris.cesar(at)collabera.com