Job Description
Service Engineer is responsible for providing technical support, commissioning, troubleshooting, maintenance, and after-sales service for industrial automation systems. This role focuses on servo drives, servo motors, PLC-based control systems, motion control applications, and industrial networking solutions.
The position requires strong hands-on engineering skills, a customer-centric mindset, and the ability to diagnose and resolve complex automation issues in manufacturing environments to ensure maximum system uptime and customer satisfaction.
KEY RESPONSIBILITIES
Impact on Business
Technical Service & Support
• Perform installation, commissioning, and startup of industrial automation systems.
• Diagnose and resolve issues related to servo drives, servo motors, PLCs, HMIs, motion control systems, and industrial networks.
• Conduct preventive maintenance and system health checks to ensure optimal performance.
• Analyze machine performance and recommend improvements to enhance reliability and productivity.
• Provide technical support to customers both remotely and on-site.
Motion Control & Servo Systems
• Configure, tune, and optimize servo drive and motion systems.
• Troubleshoot issues related to positioning accuracy, synchronization, and system dynamics.
• Analyze closed-loop control performance and optimize motion profiles.
• Support and maintain multi-axis motion control applications.
PLC & Automation Systems
• Diagnose and resolve PLC hardware and software issues.
• Review and modify PLC programs when necessary to improve system performance.
• Support integration between PLCs, servo systems, sensors, vision systems, and other field devices.
• Troubleshoot industrial communication protocols such as Ethernet/IP, Profinet, EtherCAT, Modbus TCP, and IO-Link.
Customer Engagement
• Provide professional technical consultation and recommend suitable solutions to customers.
• Prepare service reports, root cause analysis, and corrective action documentation.
• Deliver customer training on system operation, maintenance, and troubleshooting.
• Build and maintain strong relationships, acting as a trusted technical advisor.
Continuous Improvement
• Document service cases and maintain a knowledge base of technical solutions.
• Share technical knowledge and best practices with service and sales teams.
• Support product evaluations, proof-of-concept testing, and pilot implementations.
• Stay up to date with emerging automation technologies and industry developments.
Communication with internal and/or external Customers, Suppliers as well as Third Parties
• Capable of conducting technical discussions, troubleshooting sessions, customer presentations, and training programs in English.
• Able to prepare professional service reports, root cause analyses, technical documentation, and email correspondence in English.
• Proficiency in Vietnamese is required to support local customers and ensure effective coordination.
Innovation and Change
• Develop, maintain, and execute test scenarios and simulations (after-sales) in the Festo Experience Center.
• Proactively identify opportunities for process improvements and recommend necessary changes to enhance efficiency and effectiveness.
REQUIREMENTS
Educational Background
Bachelor’s Degree in:
- Mechatronics Engineering
- Electrical Engineering
- Electronics Engineering
- Automation and Control Engineering
- Mechanical Engineering (with strong automation background)
Degree from a reputable university with strong engineering fundamentals.
Experience Requirements Preferred
- Experience supporting manufacturing industries such as:
- Electronics
- Automotive
- Packaging
- Food & Beverage
- Logistics Automation
- Semiconductor
Advantageous Experience
- Commissioning complex machinery
- Multi-axis servo systems
- Robot integration
- Machine builder or OEM support
- Customer-facing service role
Personal Competencies
- Strong analytical and troubleshooting mindset
- Excellent communication and interpersonal skills
- Customer-oriented attitude
- Self-driven and capable of working independently
- Ability to manage multiple service cases simultaneously
- Willingness to travel within Vietnam and occasionally within Southeast Asia
- Strong sense of ownership and accountability
Country: Vietnam (VN)
Location: Ha Noi
Company: Festo Co. Ltd.