Senior Quality Engineer

Sr. Customer Quality Engineer Job Description: MACOM Technology Solutions is looking for a highly skilled Customer Quality Engineer (CQE) to support customers in China and throughout Asia on a variety of products from different Business Units. Being the primary interface with customers, the successful candidate will process product quality related issues reported by customers with MACOM’s teams and drive internal activities to close issues to customer’s satisfaction in a timely manner. The candidate will also manage customer’s complaints, run internal metric reports, and provide general guidance and trainings to internal teams to continue improving MACOM’s product quality and customer service. Primary Duties and Responsibilities: Be the first line of contact for customer’s quality related issues on products, including monitoring customer’s evaluation to MACOM’s new product releases. Review and approve customer’s requests for Return Material Authorization (RMA). Perform final review and sign off MACOM’s failure analysis reports for sharing with customers. Identify and initiate actions for continuous improvement of MACOM’s customer quality system and product quality. Create and publish metric reports for the customer quality engineering team to help drive internal improvements. Manage and lead the control of rejected and returned material from customers in MACOM’s internal system. Provide guidance and training to internal teams and new hires on control of quality hold material.