Senior Telephony Engineer

National Debt Relief is seeking an experienced Senior Telephony Engineer to join our Telephony Engineering team. This role is critical in ensuring the stability, scalability, availability, performance, and continuous improvement of our voice and contact center platforms that power customer interactions across the business. The Senior Telephony Engineer will be responsible for leading the design, implementation, optimization, and maintenance of call routing, IVR, queueing, recording, and real-time/historical reporting capabilities, while partnering with operations, compliance, and engineering teams to deliver a high-quality customer and agent experience. This role will also serve as a technical subject...