Job Description
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.
Roles and Responsibilities – Traffic & Shipping Coord I & II
The Role
Working in a fast-paced environment, Traffic & Shipping Coord I & II will be responsible for providing RMA Support / assistance for various technologies in Ruckus products to our Enterprise customers. The Traffic & Shipping Coord I & II will work with employees, customers, VARs & Distributors to ensure the quality and reliability of the Ruckus products within the warranty / RMA scope.
Qualifications
- Minimum Diploma or Graduation
- 3+ years of experience in RMA Order desk/ Order Management / customer service
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of customers around the globe
- Strong customer handling skills and active listening
- Ability to communicate clearly and professionally, both verbally and in writing.
Soft Skills
- Willingness to work in a fast paced and challenging work environment.
- Ability to multi-task, prioritize, and manage time effectively.
- Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction.
- Willing to go the ‘extra mile’ and to view customer excellence as a personal objective.
- Excellent oral and written communication skills.
- Ability to find a solution for or to deal proactively with work-related issues.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Possess a strong work ethic and a team player.
Responsibilities
- World Wide HW Replacement Part Dispatches (Advance, RTF & Out of Warranty)
- Oversee all logistical details of HW dispatches
- Shipping Arrangement, Tracking, POD, Follow up requests, etc.
- Process an Average of 190 orders and 1200 emails per week (internal and external emails)
- Scheduled follow ups with customers for OOW, RTF & advance replacements to ensure proper shipment, receipting etc.
- Daily discrepancy reporting reconciliation of defective returns with 3rd party logistics
- Daily confirmation with 3rd party logistics that orders are correctly transmitted, processed and shipped to customers.
- World Wide TPM coordination and dispatch
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- Coordinate all Third-Party Maintenance dispatches ensuring parts and hands meet customers SLA
- Dark Sites, Scheduled activities
- 4 hour and NBD SLA’s
- Reverse Logistics
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- Management of defective part return
- Extensive follow up with customer, acct team to get parts returned and properly receipted.
Why Join Us?
Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.
RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.
Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
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