Senior Branch Member Service Representative

The Senior Member Service Representative is a lead position that supports the Branch Manager in effectively directing, prioritizing, overseeing and coordinating the daily work activities of the Branch Member Service Representatives (MSR). This position and the Branch MSRs provide a valuable link between members and the credit union. They professionally represent the credit union to members in person and deliver high level service through identifying relationship opportunities; matching appropriate products and services to meet member needs; and migrating members to agreed upon alternative banking solutions.