Sales Support Specialist #GS

SUMMARYResponsible for providing sales support to the organization for Medicare Products. Monitor, motivate and train licensed agents to ensure quality of sales in order to achieve individual and company goals.ESSENTIAL DUTIES AND RESPONSIBILITIES  Increase the overall sales of Medicare products and ancillary products by educating agents on the overarching concepts and nuances of these products and how they fit into the overall structure of an individual’s portfolioThe education consists of monitoring calls, one on one agent education, monitoring sales activitiesAct as subject matter expert of products, systems, and  troubleshoot and resolve issuesEnsure agents are following best practice and quality assurance guidelinesSell Medicare products and act as an example for other agents by engaging in sales activities for a minimum of 4.5 hours per weekDirect supervision of designated marketing consultants and/or agentsSupervisory responsibilities include hiring/terminating, disciplinary actions, assigning/checking work, plan/appraise job performance measurements, performance reviews, compensation recommendations, new hire orientation and trainingEnforce policies, procedures, and best practicesMonitor performance against goalsAdhere to policies and procedures of the organization and insurance companiesPresentations at appropriate meetings to include ongoing initiatives as well as future plans to be implemented, accurate reporting, reviewing objectives, reviewing progress, identifying needs or areas for improvement and action plans for correctionWork collaboratively with fellow and senior staff to advance the values and mission of the organization by participating in and attending appropriate management and administration meetingsAssists with special projects/assignments as requested by members of managementQUALIFICATIONS EDUCATION / EXPERIENCE High School Diploma or GEDBachelor's Degree preferredThree (3) or more years experience in the  Medicare industryExperience with carrier websites to include agent portalsLicensed Medicare Agent in good standing  SKILLSExperience with call center environment for Medicare products.Knowledge of the general industry procedures, standards, systems, resources, practices, and terminology.Working knowledge of federal, state, and local laws as well as industry regulations.Familiarity of quality assurance, satisfaction measurement and interpretation.Knowledge of supervisory techniques to accomplish instruction, motivation, and training of personnel.Effective use of time including prioritizing, planning, maintaining schedules, and organizing tasks.Ability to negotiate and problem solve to resolve internal and external conflicts.Proficient computer skills (Microsoft Suite, MS Outlook, Phone Dialers, CRM systems, etc.).Strong ability to effectively communicate, interact, and work with individuals and groups.Ability to work independently, exercise independent judgment, make and execute decisions.#LI-GS1