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Customer Retention & Development Manager
Taipei, Taipei, TaiwanPosted 4 months ago
Full-timehybridMid-Senior Level
Job Description
- Build a District Retention Program that includes coverage for all customers producing revenue in our District
- Oversee strategic growth of LAM and CAM customers through regular business reviews
- Assist Product Managers in developing Product level retention programs
- Management of CAM’s & LAM’s
- Facilitate monthly branch retention meeting
- Develop and protect content driven business reviews that protect our core retention pillars:
- Confirm we are experts
- Align with Sales Strategy
- Performance Metrics
- Value Add; Joint initiatives and quantify savings/cost avoidance
- Information which tells a story or prompts discussion (no data dumping)
- Build and protect consistency in our branch and service offerings
- Direct, drive and ensure that all new clients receive benefits from a formal transition
- Measure and analyze Customer revenue trends and proactively communicate these trends
- Drive consistency and usage of CRM through Product Mangers and Account Management Team
- Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals
- Coach and mentor direct reports to develop them professionally and personally
- Ensure incremental improvements are made on building stronger customer relationships
- Grow our revenue across multiple products and geographies
- University or equivalent business qualifications
- Minimum 5 years personnel management experience
- Proven work experience in business development
- Knowledge of Expeditors product and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong oral, written, communication, and presentation skills
- Strong analytics skills
- Proven problem solving skills
- Fluent in English