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Job Description
- Monitor network dashboards and alerting systems (e.g., IRM) for anomalies and performance issues and also perform initial triage of alerts, classifying severity and potential impact based on playbooks.
- Troubleshoot and resolve network incidents of low to moderate complexity affecting wired and wireless networks, routing, switching, firewalls, etc.
- Manage user-reported network issues submitted via the ticketing system (e.g., GUTS) and provide timely updates to users and stakeholders on ticket status.
- Implement routine and low-impact network changes following approved Change Requests (CRs) and MOPs. This could include tasks like port configurations, VLAN assignments, or software updates on single devices.
- Maintain and update network diagrams and operational documentation and also contribute to knowledge base articles and playbooks based on issue resolutions.