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DOCS Dermatology Group

Aesthetic Patient Care Coordinator

DOCS Dermatology Group
Kettering-OH-Timeless (OH0216), OHPosted 1 weeks ago
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Job Description

Job Id:  3535 # of Openings:  1
Patient Care Coordinator 
Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

The Patient Care Coordinator will provide a superior level of patient support and education, marketing support, administrative support, customer service and an elevated facilities experience.

Job Responsibilities
  • Patient Experience
    • Complete patient appointment tasks including tagging, taking and filing patient photos, and uploading patient paperwork into the EMR.
    • Inform and educate patients on procedures and skincare.
    • Exhibit professionalism when speaking with patients both on the phone and in person. (both wording and tone).
    • Maintain clear and consistent communication with the provider team.
    • Answer all patient communications in a timely manner and direct them appropriately.
    • Manage the patient schedule with a strategic mindset for booking, cancellations, modifications and waitlists
    • Proactively adjust the patient schedule to maximize provider utilization and patient satisfaction.
    • Maintaining cleanliness of the office space and treatment rooms.
    • Stock retail skin care products.
    • Communicate procedural issues and workflow concerns to direct manager.
    • Meet with providers daily.
    • Credential the practice, providers, and estheticians.
    • Ensure the highest level of Patient Experience is upheld throughout the entire patient encounter.
  • Record Keeping and Medical Record System
    • Document patients’ medical concerns and track medical escalations.
    • Assist with resolving EMR related issues.
    • Document all patient encounters and ensure that the patient’s record and information is up to date.
    • Complete end-of-day reporting.
  • Sales
    • Financial open and close of office including making end-of-day deposits.
    • Appropriate selling of products to meet sales goals.
    • Make treatment and product recommendations that are appropriate for the patient.
    • Maintain lead conversion goals for initial inquiry patients.
  • Privacy
    • Comply with HIPAA law.
    • Keep business practices and policies confidential.
    • Maintain strictest confidentiality.
Benefits
  • Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications
  • Bachelor's degree or 1-2 years of experience in a comparable setting.
  • Proficiency in Microsoft applications – Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Reader.
  • Adhere to office guidelines and protocol.
  • Effective communication, both orally and in writing.
  • Leadership/Management experience preferred.
  • Sales experience preferred.
Physical Demands
 
  • Employees may be regularly required to sit, talk, hear, and use hands and fingers to
  • operate a computer, telephone, and keyboard while performing the duties of this job.
  • Must be able to lift 20lbs.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

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About DOCS Dermatology Group
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Aesthetic Patient Care Coordinator at DOCS Dermatology Group | Renata