Customer Service Trainer

SkillBridge Academy is seeking a skilled and motivated Customer Service Trainer to join our Kansas City team. This role is responsible for designing and delivering engaging training sessions that enhance customer service standards, improve communication skills, and foster a culture of excellence.

The ideal candidate will be passionate about mentoring others, confident in public speaking, and committed to developing high-performing customer-facing teams.

Responsibilities

• Develop and deliver structured customer service training programs for new hires and existing staff

• Facilitate workshops focused on communication, problem-solving, and service excellence

• Evaluate trainee performance and provide constructive feedback

• Collaborate with management to identify training needs and skill gaps

• Maintain training materials and update content to reflect evolving service standards

• Track progress and prepare reports on training outcomes and effectiveness

• Strong verbal and written communication skills

• Excellent presentation and facilitation abilities

• Ability to lead groups and inspire professional growth

• Strong organizational and time-management skills

• Adaptability and a solution-oriented mindset

• Commitment to maintaining high standards of professionalism

• Competitive salary ($41,000 – $45,000 annually)

• Opportunities for professional growth and advancement

• Ongoing training and skill development programs

• Collaborative and supportive work environment

• Structured career progression within the organization