Job Description
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About Your Workplace
An exciting opportunity exists for a passionate, motivated and customer-focused Service Technician to join the Miele team in a permanent full-time capacity. Equipped with a fully maintained company vehicle, tools of trade and industry-leading training, you’ll be out on the road visiting customers and servicing our premium domestic appliances.
As the face of the Miele brand, you’ll combine technical expertise with exceptional customer service to deliver high-quality repairs and support in customers’ homes. This is the perfect opportunity for someone who enjoys working independently, solving problems and building strong relationships with customers while working with premium products renowned for quality, longevity and sustainability.
Your Responsibilities
Carry out quality service repairs and fault diagnosis on Miele domestic appliances in customer homes and occasionally in the workshop
Deliver exceptional customer experiences through professional communication and service excellence
Manage allocated jobs efficiently to achieve strong first-time-fix results and minimise downtime
Complete service documentation, invoices and payment processing accurately and on time
Maintain van stock, tools and company equipment to ensure operational readiness
Resolve customer concerns in the field and escalate technical issues where required
Stay up to date with technical knowledge, product training and evolving technologies
What We Are Looking For
Must-have:
Minimum disconnect/reconnect electrical licence
Strong fault-finding and problem-solving skills across electrical and mechanical systems
Excellent customer service and communication skills
Current and valid Australian driver’s licence
Ability to work independently, manage time effectively and prioritise workloads
Nice-to-have:
Unrestricted electrical licence
Gas and/or refrigeration licence
Experience in whitegoods, appliances, electrical trades or field service environments
Experience working with KPIs and mobile technology systems
Our Benefits
- Quarterly Life Leave – one paid day each quarter to recharge
- Personal development and career opportunities
- Employee discounts
- Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support
- Experience meaningful recognition for both individual accomplishments and team successes