Job Description
Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: Professionals in this group are responsible to manage inbound calls and customer service enquiries. Individuals identify and assess customer’s needs and work with the team to resolve issues. They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries. Incumbents at this level are senior/experienced Para-Professional with basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. They may have little experience but may not have a professional qualification. They follow standard procedures and are responsible for perform basic routine based tasks in defined parameters but may at times require interpretation or deviation from standard procedures. They work under moderate supervision and communicate information that requires moderate interpretation. About you Qualifications: Typically requires a High School education or equivalent and minimum of 3 years of experience. Additional Information Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve: Medical Insurance and Parental Medical Insurance Accidental Insurance and Life Insurance Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme Flexi Benefits Plan – Tax Savings Plans Educational expense reimbursement Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day Other benefits include: Employee Wellness Programs Training programs And more.. We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
Qualifications: Typically requires a High School education or equivalent and minimum of 3 years of experience.
Responsibilities: Professionals in this group are responsible to manage inbound calls and customer service enquiries. Individuals identify and assess customer’s needs and work with the team to resolve issues. They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries. Incumbents at this level are senior/experienced Para-Professional with basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. They may have little experience but may not have a professional qualification. They follow standard procedures and are responsible for perform basic routine based tasks in defined parameters but may at times require interpretation or deviation from standard procedures. They work under moderate supervision and communicate information that requires moderate interpretation.