Job Description
About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
Our fast-growing team in the Philippines is looking for a Payments Specialist who will work with customers and payment providers to ensure all payments off the back of payroll are made accurately and on time. The successful candidate will work with the team to provide the modern pay experience to our clients.
Main responsibilities
Liaise with external vendors to ensure smooth and timely processing of net and statutory payments
Ensure funds are requested from clients in a timely manner and managing clients to ensure requests are complied with
Prepare and review of reconciliation reports for the use of client’s accounting department
Maintain process documentation as required
Ensure bank details for any new payees are correctly set up
Assist, as necessary, in the implementation of new customers
Any other Ad hoc duties as required
*This role follows hybrid working arrangement with 4x RTO/month. Work schedule is Monday-Friday, 3PM-12MN.
Experience needed for this role
At least 2 years of relevant work experience
High level of customer service skills required
Able to communicate at all levels, deal with clients, payroll partners, payment solution providers, and internal colleagues via the telephone & email across multiple countries
Ability to effectively resolve issues, respond to queries, and to communicate proactively with stakeholders
A keen eye for detail
Organization, analytical, and decision-making skills
Independently manage workload and collaborate with internal and external stakeholders to deliver key business results
Ability to adapt quickly to new processes and new ways of working
Good knowledge of MS Office, Excel & Internet based software would be advantageous
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
Philippines Package and Benefits
Competitive Salary
Competitive vacation allowance
Calm app
Sick Leave
EAP
Group Life Insurance, HMO
Employee Referral Program
De Minimis Benefit
WFH Allowance
Mid-Year Bonus
13th Month Pay
Regularization Bonus, 1st Year Anniversary Bonus
Bereavement Leave
Paid Volunteering days
Study Leave
Marriage Leave
CloudPay is committed to being an equal opportunities employer.
#LI-PC #LI-HYBRID
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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