Job Description
About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
As an IT Corporate Engineer, you will provide prompt resolution of global technical support to our end user base at a rapidly growing rate of 1400+ employees and development of the Corporate IT estate of applications and hardware. This will involve contributing to the global business goals and maintaining one standard IT solution that is required to evolve the growing technology tools. As part of the role, it is a requirement to be self-sufficient, work effectively in a fast-paced environment for day-to-day support tickets, asset management, application subject matter expert and participation in small projects. You will become a regional support contact for a range of IT incidents and requests supporting a variety of technology throughout the CloudPay estate.
Main responsibilities
Provide 1st and 2nd line support to our global user base via remote tools and face to face.
Take ownership of the build process of our laptop configuration for your region
Manage any IT peripherals.
Participate with small project activities as directed by IT Management
Place IT security as the forefront of your mind with the least privileged approach.
Operate and maintain business as usual IT systems.
Act as the mentor for junior team members
Maintain the asset management system to ensure we have 100% accuracy.
Hybrid work arrangement with 3x/week RTO. Work schedule: Monday to Friday, 3PM to 12MN.
Experience needed for this role
Windows Operating Systems
Administration Office 365 Suite and admin tools including Active directory & Group Policy
Administration of business applications
Previous working knowledge of a Helpdesk/ Ticketing System
Good Appreciation of Cyber-Security including Two factor authentication (MFA
Laptop, Desktop and Printer Experience
Excellent communication and interpersonal skills (Telephone and face to face)
Ability to explain technical issues with end users is non-technical terms.
Knowledge of creating documentation
Knowledge of complex IT systems and applications
Experience in ITIL best practices.
The ability to learn quickly and is comfortable working alone or within a team.
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
Philippines Package and Benefits
Competitive Salary
Competitive vacation allowance
Calm app
Sick Leave
EAP
Group Life Insurance, HMO
Employee Referral Program
De Minimis Benefit
WFH Allowance
Mid-Year Bonus
13th Month Pay
Regularization Bonus, 1st Year Anniversary Bonus
Bereavement Leave
Paid Volunteering days
Study Leave
Marriage Leave
Night Differential Pay
CloudPay is committed to being an equal opportunities employer.
#LI-PC #LI-HYBRID
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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