Senior Analyst - Managed Customer Marketing (MCM) Strategy

Global Commercial Services (GCS) is a leading payments provider for businesses of all sizes, with the Small Business and Middle Market segments representing a significant and growing area of focus. Managed Customer Marketing (MCM) plays a critical role in driving engagement, retention, and growth across this customer base.

The Senior Analyst, Managed Customer Marketing (MCM) Strategy will support the Director in driving the reporting and planning rhythm for the business, ensuring clear visibility into performance, progress against goals, and key initiatives. This role is focused on enabling data-driven decision making through structured reporting, thoughtful analysis, and strong cross-functional coordination.

The Senior Analyst will partner closely with Marketing, Product, Analytics, and Finance to track performance, support annual and ongoing planning processes, and deliver insights that inform business strategy. 

• Suppport the end-to-end reporting and planning cadence for Managed Customer Marketing, including annual planning and ongoing performance tracking and reporting. 
• Develop and manage performance tracking across key initiatives, ensuring accurate, timely, and actionable reporting for leadership.
• Synthesize data into clear insights and progress updates, highlighting risks, opportunities, and drivers of performance.
• Identify opportunities to improve reporting processes, streamline workflows, and enhance data quality.

• 2+ years of relevant experience
• Demonstrated ability to manage planning, reporting, and performance tracking processes in a complex, cross-functional environment.
• Ability to synthesize data from multiple sources and derive insights.
• Superior attention to detail to ensure end-to-end flawless execution.
• Ability to build relationships and partner with numerous cross-functional teams.
• Proactive contributor, with ability to operate autonomously.
• Proficient in Microsoft PowerPoint and Excel. 
• Bachelor’s degree required.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.