Caesars Rewards Supervisor - Full Time (Horseshoe LV)

The Caesars Rewards Supervisor oversees Caesars Rewards Representatives to ensure all policies, procedures, and duties are properly followed. This role is responsible for training team members, maintaining consistency, and resolving customer conflicts using sound judgment and available resources. When not addressing supervisory tasks, the supervisor may also perform representative duties.

• Supervise and support Caesars Rewards Representatives, ensuring compliance with policies and procedures.
• Coordinate and monitor promotional activities, confirming all rules are followed.
• Communicate updates on new policies, procedures, and departmental standards (e.g., dress code, customer relations).
• Train new team members and provide necessary codes and materials for onboarding.
• Stay informed about hotel functions and amenities to assist guests effectively.
• Perform administrative tasks, including reports and assigned projects, in a timely manner.
• Assist with events and tournaments as needed.
• Escalate severe issues (system, customer, or employee-related) to the Manager immediately.
• Carry out additional duties as requested by management.

• Must be 21 years of age and able to obtain a NV Gaming license
• High School diploma or equivalent.
• Minimum of 1-year supervisory experience required
• Proficiency in PC skills and Microsoft applications; familiarity with CMS and WINet is a plus

ADDITIONAL REQUIREMENTS

• Communicate clearly and professionally in all interactions.

• Maintain a friendly and outgoing demeanor.

• Work effectively in a fast-paced environment.

• Comfortable with moderate exposure to second-hand smoke.

• Adapt to elevated noise levels in the workplace