Job Description
Position Summary
Works under general supervision of an assigned supervisor in the Communications Center of the Shelby County Sheriff’s Office. Operates computer based multi-key telephone instruments, computer aided system, TTY telephone system for the deaf, NCIC/TCIC/SCATS/JMS/JSS/Visions computer systems, computer-based radio consoles, paging, alarm systems, and other systems to provide radio dispatch services to the citizens of Shelby County, Tennessee.
Pay Grade: 48
Minimum Qualifications
- Minimum age requirement is 18.
- Discharged under honorable conditions from armed forces, if applicable
- Will be screened for misdemeanor/felony record; Must not have been convicted of, or plead guilty to, or entered a plea of no contest to any felony charge, or any violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substance.
- High school diploma or possess GED at the time of application.
- Must attend and successfully complete a state mandated training school and NCIC certification class within six (6) months from the date of employment.
- PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.
Duties and Responsibilities
- Responsible for efficient and effective operation of dispatch office equipment, effective and timely usage of resources and ability to make quick, sound decisions.
- Receives, monitors, and responds to all incoming emergencies, complaints and routine calls by telephone and radio.
- Makes decisions and gives Dispatcher information to appropriate manpower by established protocols.
- Maintains proper operation and maintenance of radios and communication protocols.
- Leads and directs officers to designated locations.
- Develops and maintains records/logs of all calls and ensures established within protocols.
- Relays certain calls and information to supervisor and/or shift leader as established within protocols.
- Advises supervisor of problems with communications equipment and ensures constant working order.
- Maintains records and files under established guidelines.
- Performs other related duties as required or directed.
KSAs
- Knowledge of modern office practices, procedures, equipment, and machines.
- Knowledge of Business English, arithmetic, and data processing.
- Knowledge of statistical interpretations, procedures, and presentation.
- Ability to operate selected machines or equipment, typewriter, calculator, copy machines, fax machines, and cash register.
- Ability to perform a variety of clerical tasks.
Special Requirements
- Must pass an Assessment Skills Pre-Employment Test (Critical).
- Must be able to work rotating shifts, holidays, and weekends.
- Individuals will be required to successfully pass all certification/training requirements for each experience level of Dispatcher.
- Must be able to successfully pass a medical evaluation, psychological evaluation and a drug screen.
- Experience working on a multi-line phone system or 2-way radio system is highly desired.
- Must be able to multi-task in an intense environment.
Disclaimer
This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.
Shelby County Resident Disclaimer
All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff’s Office, Division of Corrections or the Fire Department.