Customer Service Employee (German Market)
Job Description
About the role
At HG, great customer service is more than processing orders, it is about reliability, partnership and making sure our customers can count on us every day. As a Customer Service Employee German B2B, you play a key role in supporting our international growth by delivering consistent, high-quality service to our German customers.
You will join a growing, international organization where collaboration is close, communication is direct and impact is visible. We set high standards in how we support our customers, continuously look for smarter ways of working and rely on strong teamwork across departments.
In this role, you are responsible for the accurate and efficient handling of customer orders from start to finish. You ensure that every order is processed correctly, customer information is up to date and questions are handled in a timely and professional way.
Your work directly impacts customer satisfaction, delivery reliability and the commercial performance of HG. At the same time, you actively contribute to improving processes and increasing efficiency within customer service.
You will be part of the Customer Service team based in Almere (hybrid working environment). In this position, you work closely with colleagues in sales, supply chain and finance to ensure a seamless customer experience.
HG is a compact, fast-growing and international organization where you can directly see the impact of your work. This requires ownership, initiative and a pragmatic, results-oriented mindset. The team culture is open, pragmatic and focused on results, encouraging you to bring ideas forward, challenge constructively and take responsibility. Everything we do is guided by our three core values: Aim High, Be Brave, Be Connected.
What you will do
In this role you will:
Process customer orders accurately and on time
Ensure smooth end-to-end order handling
Maintain and update customer data in relevant systems
Support German B2B customers with questions, requests and follow-up
Identify opportunities to improve order processing and service quality
Prepare reports and document order-related information
Work with order management systems and MS Excel